Frequently Asked Questions (FAQs)
What happens if I am not available at the time of delivery?
If the recipient is not present when delivery is attempted, TCS may reattempt delivery or provide the option to collect the shipment from the nearest Express Center.
Does TCS deliver on public holidays?
Yes, TCS delivers on public holidays in most major cities. However, service availability may vary depending on the location and type of shipment.
How can I track my shipment?
You can track your shipment easily by entering the consignment number on the TCS website or mobile application. The system provides real-time updates such as booked, in transit, out for delivery, and delivered.
What delivery services does TCS offer and how long do they take?
TCS provides a wide range of domestic services including:
- Same Day Delivery within the same city
- Overnight Delivery between major cities
- Overland Delivery for economical shipping, usually within 2 to 4 working days
How can I check the shipping charges?
TCS offers an online rate calculator. By entering the origin, destination, weight, and dimensions of your parcel, you can instantly view the estimated charges.
What additional services does TCS provide?
TCS offers more than just courier services. Customers can benefit from international shipping to over 220 destinations, Cash on Delivery solutions, e-commerce support, passport and visa delivery, and gifting services through TCS Sentiments.
How does TCS manage international shipments?
TCS works in partnership with leading global logistics companies to deliver shipments worldwide. The process includes customs clearance, express and economy service options, and full tracking visibility.
How can I schedule a pickup from my home or office?
You can schedule a pickup by calling the TCS helpline, booking through the official website, or using the TCS mobile application. A courier rider will visit your address to collect the parcel.
Which items cannot be shipped through TCS?
Certain items are restricted and cannot be shipped, such as cash, gold, jewelry, hazardous materials, and other prohibited goods. Customers are advised to review the restricted items list before sending shipments.
What should I do if there is a problem with my delivery
If you face an issue such as delay, damage, or loss, you can file a complaint through the TCS customer support helpline or the complaint form available on the official website. Keep your tracking number for quick assistance.
Does TCS provide customs clearance support?
Yes, TCS offers customs brokerage services to ensure that international shipments are cleared smoothly and delivered without unnecessary delays.
Why is TCS a trusted courier service?
With decades of experience, an extensive nationwide network, global partnerships, and a strong reputation for reliability, TCS remains Pakistan’s leading courier company. Customers trust TCS for fast delivery, secure handling, and responsive customer support.
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